McDonald's

Handles Each Call Like a Human,

Responds Like AI

Our voice AI agent handles calls in real-time with human-like naturalness and AI efficiency. It answers questions, manages requests, and provides support without interruptions, optimizing customer service and freeing up time for more strategic tasks.

A background pattern
McDonald's

Why they came to us

McDonald's faced critical challenges with their call center operations, particularly during peak hours. They sought a solution to improve efficiency, reduce call abandonment, and enhance the accuracy of their order-taking process.

  • Revenue Loss 
from Abandoned Calls

    McDonald's was losing thousands in potential orders daily as frustrated customers hung up after long wait times during high-demand periods.

  • Order 
Accuracy Crisis

    Without an automated compliance tool, businesses depend on manual reviews or employee training, which are prone to errors and inconsistencies.

  • Scalability 
Bottleneck

    The process of reviewing emails for compliance on a separate platform can disrupt workflows, making it harder to catch mistakes and slow down productivity.

What We Did for Them

Our solution integrates live data retrieval for address validation, stock verification, and seamless POS order submission, enabling precise order handling without delays.

  • Smart AI Agent 
for Order Processing

    We developed an AI agent that autonomously takes orders, verifies customer details, and ensures seamless transactions, reducing human error and speeding up service.

    Smart AI Agent 
for Order Processing
  • Real-Time 
Data Retrieval

    Our solution integrates live data retrieval for address validation, stock verification, and seamless POS order submission, enabling precise order handling 
without delays.

    Real-Time 
Data Retrieval
  • Centralized Order Management System

    We built a comprehensive system to track orders, store conversations, and provide valuable insights for operational improvements, ensuring optimal customer interactions and service quality.

    Centralized Order Management System

Solution we provided

Our AI agent solution streamlines recruitment by handling candidate matching, screening, and communication, freeing your team to focus on top talent and strategic decisions.

Explore the full solution
Killer Feature

AI-Driven Call 
Center Automation

The standout feature of this solution is the AI-driven call agent, which autonomously manages customer calls, processes orders, and interacts with multiple APIs in real-time. The agent validates customer information, checks stock availability, and submits orders directly to McDonald's POS system. Additionally, the integrated dashboard tracks order history, stores conversations, and provides insights for continual operational improvements. This solution has dramatically reduced call handling times, enhanced order accuracy, and boosted overall customer satisfaction.

“Their proactive problem-solving, adaptability to feedback, and commitment to optimizing performance set them apart”

German McDonalds Mesoamérica

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